Choosing the Best Way to Take Your Exam
We know flexibility is important when it comes to your exam. While remote proctoring lets you test from home, it can come with challenges like technical issues, strict room requirements, and possible distractions.
For a smoother experience, we recommend taking your exam at a Prometric test center whenever possible. Test centers provide a stable, secure, and distraction-free environment to help you focus.
Pick the option that works best for you, but keep in mind the potential hurdles of testing from home.
Responsibility of the Candidate
Candidates are responsible for ensuring that they meet the minimum system requirements and running a system check prior to their testing day. Any ADA accommodation requests must be submitted to CBIC at the time of application. Certain accommodation requests may not be available via ProProctor™ and require testing in a physical testing center.
System Requirements
| Screen Resolution |
1024 x 768 |
| Operating System |
Windows 7 or higher |
| Web Browser |
Google Chrome |
| Internet Connection Speed |
0.5 mbps or greater |
Testing Environment Requirements
Please ensure that all laptops are plugged directly into a power source and are unattached from a docking station. It is recommended that an Ethernet cable connected directly to the router is used to ensure the best internet connection. Dual-monitor configurations are not permitted. A moveable web-camera is required.
- The testing environment must be clear of all materials; this includes books, papers, notebooks, calculators, etc. All materials needed to complete the exam are available through the electronic testing system. Candidates will have an online note pad available for note taking.
- Wired headphones are permitted. However, wireless headphones / headsets are not permitted.
- There must be proper lighting in the testing environment at all times.
- No third party may be present in the room or enter the room for the duration of the exam.
Security Check
Before testing can begin, the Prometric Readiness Agent must confirm your name and exam details with the candidate. An unexpired government issued ID (driver’s license or passport) with a recognizable photo and signature is required for verification. Candidates may be allowed to use an expired government-issued form of identification if they provide proof of renewal through a copy of a temporary government-issued form of identification along with the expired form of identification
The environment must be examined by the Prometric Readiness Agent. The candidate is required to provide a 360º view of the environment with the webcam and to scan their work surface prior to beginning testing.
The Prometric Readiness Agent must conduct a visual inspection of the candidate. The candidate may be required to raise their pants legs above their ankles, empty and turn all pockets inside-out and raise shirt sleeves above their wrists prior to every entry into the online test. If the candidate is wearing eyeglasses, they are required to remove them for visual inspection to ensure they don’t contain a recording device. All jewelry items must be removed from prior to and throughout the duration of the exam. If the candidate has long hair covering their ears, they must pull their hair back.
Proctoring Procedure
On the day of the exam, please allow 30 minutes to prepare the testing environment. Go to the Prometric ProProctor site at https://rpcandidate.prometric.com/ and launch the exam. Please refer to the Prometric ProProctor user guide for step-by-step instructions on how to launch the exam: https://www.prometric.com/sites/default/files/2020-04/PrometricProUserGuide_3.1_1.pdf.
Technical Difficulties
If a candidate experiences any technical issues prior to or during the testing period, you may be directed to go.prometric.com/chat for support. A live proctor monitors your exam and can assist you directly. Use the chat feature at the top of your screen to communicate with the proctor about any technical problems. If further assistance is needed, the proctor may direct you to Prometric’s support at go.prometric.com/chat.
Candidates have no more than 30 days after the date of their exam to issue any complaints regarding their remotely proctored experience. All complaints and challenges must be issued in writing to CBIC staff. Challenges or appeals received after 30 days will not be considered.
Copyrighted Content
All exam content is the published, confidential, and proprietary materials or intellectual property of CBIC and protected by copyright. Communicating, publishing, reproducing, or transmitting any part of an exam, in any form or by any means is strictly prohibited. Test center administrators are not allowed to answer any questions pertaining to the exam content. If you do not understand a question on the examination, you should answer the question to the best of your ability. Opportunity for feedback will be provided in the post-exam questionnaire.
Policy Violations
Candidates are required to adhere to the protocol listed above. If a candidate is flagged for misconduct during or after the exam by an exam proctor, the applicant may face disciplinary action including but not limited to cancelation of exam scores and forfeit of exam fees.